Cleaning Industry Best Business Practices
What is CIBBP?
Cleaning Industry Best Business Practices (CIBBP) is a tool designed to guide you toward operating in a manner that is both the best for your company, and an assurance to other NBSC Group members that your organization can be counted on to provide the absolute best in service. In addition, and most importantly, it gives your current clients, and any prospective clients, the confidence that yours is, indeed, the expert organization that they need providing service to them.
In this day and age, any advantage you can get and/or provide to your clients and your business becomes the separator that you need to compete with larger organizations. NBSC Group has decided to implement CIBBP to assist you in doing just that. Larger BSCs have a distinct advantage when it comes to providing services to a client with facilities in multiple locations. Their advantage is normally their reach. If they are large enough, they can either service those multi-location clients with regional locations they already have in place, or they can create a new location. Try doing this when you don’t have the resources to accomplish it.
It is the goal of NBSC Group to level the playing field. While your business may still be in the growing stages, we wanted to give you the same advantages that the big BSCs enjoy. By doing this through NBSC Group, members would give the entire group the opportunity to “play” with the big boys. To do this, it is our belief that each member should be able to call on members in another geographical location to see if they would be willing to help in a potential opportunity. Having said that, it is then imperative that the member bidding on the original opportunity is able to insure that his/her company’s reputation is protected. That is precisely where CIBBP comes into play.
NBSC Group is a member organization, wherein the members take advantage of both the cumulative buying power of a larger group, and the myriad number of resources available to the group. Each member still operates his/her own organization autonomously; however there is power in volume/numbers. That also applies in this case. Wherein, if each member of the group is held to the same standards, it only follows that every prospective client will see this as a positive wherever their locations might be.
Let’s frame an example:
ABC cleaning is asked to respond to a request for quote from a real estate management group with offices in Ohio, Texas, and California. The management group is soliciting bids from 7 BSCs in total, with 2 being local providers in the Cincinnati area, 2 being regional players in Ohio and Michigan, and 3 being large BSCs with a national reach.
While you may think you have an advantage because you are local, in my time as a contract manager for a Fortune 100 company, I can tell you that what we were told to look for was any provider that gave us one line of contact, leveraged buying power among multiple sites, and the consistency of service that the larger firms may offer.
Back to our example:
In submitting your bid, you have 3 choices:
- Self-operate all sites—meaning that you would have to open branches in the other states.
- Decline to bid on the sites that are not in your range.
- Sub contract the sites that are not currently in your geographical range.
Each of these options has some pitfalls:
- Self operation is an expensive and somewhat tenuous situation, since you’d have to secure office space, hire employees, acquire resources (supplies and equipment), etc.
- Declining to bid on everything but your home territory may take you out of serious consideration for any of the prospective client’s business.
- Sub contracting may be your only feasible option. However, with you as the primary contract holder, it’s your reputation that is on the line at all times. Therefore, if you select the wrong sub to partner with, you may be at risk of not just losing the contract, but having your reputation in the industry tarnished.
Hopefully, you can now see the advantage of operating within the power of NBSC Group and having a standardized management expectation of all members. Thus, following our example, if you were to partner with two other NBSC Group members for Texas and California, who have gone through certification, you could rest assured that your reputation would be safe, your expenses would be lower, and your bid would be able to rival that of any other bidder.
How do I get certified?
The certification process is administered and controlled through Scout Management Solutions web based system. It is basically a checklist, with the primary categories being:
- Quality System
- Service Delivery
- Human Resources
- Safety and Health
- Management Commitment
- Green Building
Each of these categories has sub categories asking that you both comply, and can offer proof of that compliance. The Scout system for NBSC Group allows you to upload qualifying documentation that you satisfy the requirements.
The scoring feature within Scout will allow you to see how you are faring at any point in time.
It should be noted here that each member will have his/her own site, which no one other than the NBSC Group administrators can see. In other words, all of your information will be kept confidential. The only thing that will be shared is whether or not yours is a certified organization.
Appropriateness of documentation, as well as, timeliness will be at the discretion of the Administrator. If you submit a document as proof of meeting a specific requirement, the Administrator will review it to insure that it indeed does meet the Standard. If it does not, you can expect a recommendation from NBSC Group and/or the Administrator on how to meet the requirement.
We believe this to be the most effective tool to insure each and every member’s success in the industry in which we work.
Easy as 1-2. First select the category that you want to work in.
Easy as 1-2. Then select the sub-category, answer the questions and attach your documentation.